Fulfillment, Exchange & Refund Policies
Email our support team at shopvastrashion@gmail.com with your Order ID. Our concierge team responds within 24 hours.
Email shopvastrashion@gmail.com with your Order Number and photos/unboxing clip of the garment.
Our team reviews your request within 24 hours, verifies size or quality details, and approves the pickup.
Our courier partner (Delhivery/Shiprocket) collects the package directly from your delivery address.
Upon quality inspection at our atelier, the replacement size is dispatched or your full refund is credited to your original payment method in 3–5 business days.
| Destination | Service | Timeline | Rate |
|---|---|---|---|
| Domestic (India) | Express Courier (Delhivery / Shiprocket) | 3 — 5 business days | Free on orders ≥ ₹999 (₹99 below ₹999) |
| Metro Cities | Priority Air Delivery | 2 — 4 business days | Included in Express |
You can request an order cancellation within 12 to 24 hours of placing your order directly from your Account Order History or by emailing shopvastrashion@gmail.com with your Order ID. Once an order is processed, packaged, and handed to the courier partner with an active tracking AWB, cancellations cannot be accepted mid-transit, but you can initiate a standard return/exchange upon delivery.